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FAQ

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  • Visit our about us page to read more about our business!
  • Customer service is available Monday through Friday, 8 a.m. to 5 p.m. CST, and our Warehouse ships orders out within those hours. Our website is available to make purchases 24/7!
  • Our e-mail is hello@shopimpressions.com
  • Our phone number is (479)-301-2292 ext. 1
  • Our Instagram can be found here: Instagram
  • Our Facebook can be found here: Facebook
  • Meritt Clothing is an in-house exclusive clothing line for Impressions Online Boutique. At this time Meritt is not available through wholesale. If you would like to be put on the waitlist to be notified if Meritt starts offering a wholesale option for your business, you can email your company information to info@merittclothing.com.
  • We post new arrivals daily on our What’s New page!
  • Free shipping options for all U.S. orders!
  • 10% off full priced items on your first order for creating an account with us!
  • We sell a wide variety of items made in America! Shop our Made in the U.S. clothing here: Made in the USA
  • At this time we are the only company that sells Meritt Clothing Label! Shop Meritt’s bold and beautiful looks here: Meritt
  • Impressions Online Boutique is strictly an e-commerce company that does not own or operate any other physical retail location. Impressions Boutique & Gifts in Fayetteville, Arkansas is a separate business entity, so we cannot answer questions concerning their inventory. Please call 479-442-2044 ext. 1. to reach the storefront. They can also be reached via Instagram (@impressionsfayetteville) and Facebook (Impressions Boutique & Gifts Fayetteville).
  • Only gift cards purchased through our website can be used on our website. Our gift cards are not redeemable at any other website or retail locations.
  • At this time gift card balances are not visible on your account, but feel free to e-mail us at hello@shopimpressions.com and we’d be happy to relay the balance to you.
  • Gift cards can be purchased here! We always recommend reading the gift card’s description before purchasing.
  • No, gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
  • Please e-mail hello@shopimpressions.com if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.

  • We are currently not able to revise any orders once placed. If you made an error on your order it is best to call customer service to have the order cancelled, and then place a new order with the correct items.
  • With our current order fulfillment system, we are unable to add products to an order that has already been placed.

  • If the order has not been fulfilled and shipped by our warehouse, we are able to omit items from that specific order.

  • If you would like to make a change to your shipping address or contact information, please e-mail us at hello@shopimpressions.com!
  • Orders can be combined ONLY if the orders in question have not yet been fulfilled and shipped. To check the status of your order and inquire about combining orders, please contact our customer service department during normal operating hours and we will do our best to accommodate you.
  • We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the e-mail to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following:

    • Put your package in your mailbox
    • Leave your package at your back door or in your garage
    • Leave your package with your neighbors or with whoever opened the door at your address
    • Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community
    • Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a FedEx office, at their front desk or in your FedEx box

  • If you have a package that is missing, we want to do everything within our power to help you find resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will begin the process.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
  • We want to make your ordering process as smooth as possible! Please note that we are not able to override our system or place the order for you as a workaround to the error you are receiving. Check out the following reasons your order may not be going through for a simple solution that will get you your package quickly!

    • The billing address that you are putting down for the order does not match the billing address that your bank has on file. You can ship the package wherever you’d like, but on the third page of checkout the billing address must match what your bank has on file for security reasons! We are not able to override your billing address to push your order through.
    • You are purchasing with an American Express credit card and you are not entering in the 4 digits on the front of the card as your CVV code.
    • You are attempting to place an order with a credit card gift card. Credit card gift cards require a billing address to be attached to them in order to go through successfully. We would recommend calling the number on the card and setting up an account.
    • You have insufficient funds.

  • If none of the above represent the issue you are experiencing, please make note of any error messages you are receiving and contact us with that information. We will do our very best to help out!
  • Impressions Online Boutique is not responsible for any customs or duties fees that your government places on imported goods. The order total paid at checkout is strictly for the merchandise and shipping costs to get the package delivered to you. Depending on your country of residence, you may be subject to additional fees at delivery. If you are curious what your customs and duties fees would be, please contact your government and their applicable agency for more information
  • You may be subject to taxes upon delivery, this mainly depends on your Province/Territory, and these rates are subject to change. Again, Impressions Online Boutique is not responsible for these taxes.
  • We currently are not able to give estimates for these duties, taxes, or other fees at the time of checkout. Please contact the applicable department of your government if you’d like more information. Canadian customers can use this link to estimate Duty & Taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
  • If you used a coupon on your order, you will be charged customs based on the original price. We are legally obligated by Border Agencies to show the original price of that item. The coupon code was applied at the end of checkout, so the discount will be reflected at the bottom of the invoice. Sale items will show the sale price on the invoice.
  • We cannot reimburse customs in any capacity. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order.
  • Our system does not allow split payment methods at this time. We’re so sorry! The exception to this is when using a gift card issued by our website that does not cover the full purchase price. In this instance, your gift card amount will be fully used and then you will be able to enter additional payment information.
  • An AmEx gift card will not work at all on our site. Other credit card gift cards may work, but they cannot be used with another credit card. We have seen successful transactions with credit card gift cards when those gift cards have a billing address attached to them. They can be used as the only type of payment, and not combined with a debit or credit card. If you have any more questions, please contact us.
  • If you receive an "AVS error" code when checking out/unable to check out, then this normally means there is an issue with your credit card. One example is your billing address does not match the billing address attached to your credit card/bank account. Please contact your bank for your billing address. Another cause for a checkout error is using an American Express gift card. Unfortunately, we are not able to accept American Express gift cards at this time. Our system does not allow credit card gift cards (i.e. AmEx or Visa gift cards) to be combined with a debit/credit card purchase.
  • When our payment processor receives your order from our website, they pass all the necessary information to your bank or the issuing credit card company. Immediately, your bank or the credit card company places a pre-authorization on the account, then checks the AVS (address verification system), and sends a reply back to our payment processor. If the AVS check fails or the transaction is denied, our credit card processor (Paypal) cancels the transaction immediately and notifies us. However, the issuing bank or credit card company has the option to allow the authorization to remain for several more days, and in some cases longer. This pre-authorization hold can only be removed by the issuing bank or credit card company.

  • PLEASE NOTE: In these situations Impressions Online Boutique is not holding funds or charging your card, nor do we have access to do so. If a pre-authorization hold for funds from a canceled transaction is present on your account, you must contact the bank or credit card company if you wish to remove the hold on your funds.
  • We are not able to reorder everything we originally ordered, but we do attempt to reorder our best sellers. If we are able to reorder the item, we will post the item on our Arriving Soon page, found here: Arriving Soon.
  • You can sign-up to be notified on each item’s individual page by clicking "Notify Me" under the size you are wanting! If we receive a return or a reorder you will be notified by email.

  • The “Notify Me” email is e-mailed out as soon as one quantity of the item has been restocked. By receiving this email, this does not guarantee that you will be able to buy the item, or that the item is being held for you. This email is sent to everyone who signed up to be notified of the restock. We recommend that as soon as you see the email, you purchase the item, before someone else does!
  • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s). You can view our return policy and process here!
  • Return shipping costs are the customer’s responsibility. If using a label provided through our return’s portal, the customer agrees to have the cost of the shipping withheld from their refund. However, if store credit is chosen, the return shipping label is FREE!
    • NOTE: At this time we are only able to issue one return shipping label per order. If you are wanting to return multiple items from one order, we recommend the return requests be submitted together. If you are wanting to return other items after receiving a return shipping label from us, then the return would need to be shipped back to us using your own method of shipping.
  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping.

    • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.

  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

    • Intimates (i.e. Self Adhesive Bras) and Jewelry
    • Any items marked 50% off or more at time of sale
    • Gift cards
    • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

  • If an ineligible item(s) is returned to us:

    • Returns postmarked after 30 days from order date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater.
    • Ineligible returns (including returns that are postmarked after 30 days of order date in which the customer does not wish to have a restocking fee withheld) can be shipped back to the customer at their own expense.
    • We will make every effort to contact you and during this time we will hold ineligible item(s) for 48 hours from the date of first contact. Should we not hear back within 48 hours, we will process the return with the applicable restocking fee withheld (if eligible) or donate the return to charity.
  • Send back the return yourself, using whichever shipping method you prefer to:

    Impressions Online Boutique
    Attention: Returns
    2002 Ford Ave
    Springdale, AR 72764

    -or-

    Submit a return request (through our Customer Service Portal) and we will email a return shipping label to you!

  • Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
  • We order from a variety of manufacturers, so the sizing varies from item to item!

  • We measure each item and each size of each item in inches.

  • We provide a measurement chart on each item's page measuring the (if applicable) bust, waist, hips, or the inseam, rise, waist, and hips, and the length. We also provide the model's measurements and height on each item's page next to the measurement chart.

  • We also provide a True to Size bar above the sizing chart to help customers determine if an item runs smaller or larger than true to size!

  • We lay each item flat on a table and measure the amount of fabric around at each point (each point being the bust, waist, etc.). We also have the fabric type in the description of the item on the item page, so you can determine if the item has any stretch or not.

  • Our typical sizing is small: 0-4, medium: 4-6, and large: 6-8, XL 8-10, 1XL 12-14, 2XL 14-16.

  • Although some of our items run much larger or much smaller than that sizing. We would recommend comparing your own measurements to those on the sizing chart to find your best fit!
  • We offer free Standard Shipping for all U.S. orders. Standard Shipping delivery takes up to an estimated 6 business days from the date of shipping out.
    • Orders under $75 that ship free will do so under the most economical shipping method, which can include but is not limited to services available through DHL, USPS, or FedEx.
  • We also offer three priced shipping options for U.S. orders:

    • Priced Ground with estimated delivery within 4 business days of shipping out.
    • Priced Express 2-Day with delivery within 2 business days of shipping out.
    • Priced Express 1-Day with delivery within 1 business days of shipping out.

  • All shipping options are available to review at checkout.
  • Priced shipping costs are calculated at checkout. The cost is based on the weight of the package.
  • Impressions Online Boutique is located and ships from Northwest Arkansas.
  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.

    You can view our full shipping policy here!

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