General Information

  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

Domestic Shipping Information

Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.

  • $8.99 Flat Rate shipping on orders under $99 with estimated delivery within 6 business days.
  • Free Shipping on orders over $99 with estimated delivery within 6 business days.
  1. Free Shipping over $99 (as well as our $8.99 Flat Rate under $99) will ship the most economical shipping method, which can include but is not limited to services available through DHL, USPS, or FedEx.
  • Paid FedEx Express with estimated delivery within 2 business days.
  • Paid Ground shipping with estimated delivery within 3-4 business days.
  • Paid USPS Express shipping with estimated delivery within 1-2 business days.

Paid shipping costs are calculated at checkout and are based on the weight of your package.

Delivery dates for ‘$8.99 Flat Rate’, ‘Free’, and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery.

If your Express order is placed after 2pm CST, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery.

Local NWA Order Pickup

What is Local Pickup?

  • Local Pickup allows you to order items on our website www.shopimpressions.com and pick them up for free at our Northwest Arkansas office. Local Pickup is listed on the shipping section at checkout, and can be picked up the same day if placed by Noon (central time) Monday through Friday.

Local Pickup Hours:

  • Monday through Friday 8am - 5pm Central
  • Orders placed by Noon Monday through Friday are eligible for same day pick-up.
  • Eligible same day pick-up hours (if placed by Noon CST) are: Monday through Friday 2pm to 5pm CST

How to place a Local Pickup Order:

  • To place an order using Local Pickup on our website:

1. Find an item and select color, size and quantity (if applicable).
2. Select Local Pickup on the shipping method section at checkout.
3. Our Local Pickup address is: Impressions 2002 Ford Ave Springdale, Arkansas 72764
4. Proceed to checkout and submit order.
5. Wait until you receive a “Ready for Pickup” notification email before you go to the store to pick up your order.
6. Please park in any of the open parking at the front of the building. You will then walk into the lobby and be greeted by our receptionist.

  • Should the receptionist not be available, please call (479)-301-2292

Can I change my Drive Up or Order Pickup after the order is placed?
Pickup location details will also be included in your Ready for Pickup email.

  • Unfortunately, Local Pick Up orders can not be edited once the order has been placed on our website www.shopimpressions.com .

What do I need to bring to pick up my Order Pickup order?

  • Please bring one of the following when choosing Local Pick Up at checkout
  1. Government-issued photo ID
  2. State-issued driver's license
  3. State-issued ID card
  4. Copy of your Order Confirmation email
  • Please wait until you receive your “Ready for Pick Up” email before heading to pickup.

What happens if I don't pick up my Drive Up or Order Pickup order?

  • Local Pick Up orders are held for 5 days. If your order is not picked up within 5 days from the fulfillment date, we’ll cancel the order and issue a full refund to your original form of payment.

Local NWA Order Delivery

What is Local Delivery?

  • Local Delivery allows you to place an order on our website www.shopimpressions.com and have the items delivered to your Northwest Arkansas address, if eligible.

Local delivery is offered for those within a 20 mile radius of our Springdale, AR order fulfillment location.

  • Impressions 1106 N Old Missouri Springdale, AR 72764
  • Delivery fee for orders under $150 is $15
  • Delivery is FREE for orders over $150
  • Local Delivery is listed on the shipping section at checkout, and can be delivered same day if placed by Noon (central time) Monday through Friday.

Local Delivery Hours:

  • Monday through Friday 8am - 4pm Central
  • Orders placed by Noon Monday through Friday are eligible for same day delivery.
  • Orders placed after Noon Monday through Friday will be delivered next business day.
  • Orders placed on weekends and holidays will be delivered the next business day.
  • Eligible same day delivery hours (if placed by Noon CST) are:
  • Monday through Friday 12:15pm to 4pm CST

How to place a Local Delivery Order:

  • To place an order using Local Delivery on our website:

1. Find an item and select color, size and quantity (if applicable).
2. Select Local Delivery on the shipping method section at checkout.
3. Local Delivery is delivered to limited addresses within Northwest Arkansas.
4. Proceed to checkout and submit your order.
5. You will receive an “Out for Delivery” notification email when your order is on route for delivery.
6. You will receive a “Delivered” email as soon as your order is delivered to your front door, along with a photo of delivery.

Can I change my Local Delivery after the order is placed?

  • We understand that circumstances may change, especially when it comes to shipping addresses. If you need to update the shipping address for your order, please reach out to our Customer Service Team at hello@shopimpressions.com or give us a call at 479-301-2292. Please note we are only able to make changes to an order prior to it being out for delivery.

International Shipping Information

All international packages are shipped via USPS and the various options available are presented at checkout. Rates are based on destination and package weight.

Delivery times for international packages vary greatly depending on the final destination and can take up to 3 weeks from the time it has shipped until it is delivered.

Customers are responsible for any duties/customs fees at the time of delivery.

Select the items you would like to return, and select if you’d like a refund or store credit.

  • Orders refused at delivery and returned to us are subject to having return shipping costs withheld from any refunds issued once the package has been returned to us.
For more information please feel free to Contact Us or for information concerning returns please see our Return Policy