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Get It By Christmas Eve! Order by December 18, 2016. You have Left!

FAQ

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We ship worldwide via USPS. Shipping for all domestic U.S. is on us for all orders over $75! Orders qualifying for free shipping are shipped using USPS Priority service. Other shipping options for U.S. orders include:

  • $5 Flat Rate Shipping on all orders under $75. This shipping option is estimated to arrive to you between 5-7 days of shipping from our warehouse.
  • Priced Priority is estimated to be delivered to you within 2-5 days of shipping from our warehouse.
  • Priced Priority Express is guaranteed by USPS to be delivered to you within 1-2 day of shipping from our warehouse. This is the only guaranteed delivery option. If USPS fails to deliver your package during the guaranteed time period, please contact us after your package has been delivered.

Priced shipping costs are calculated at checkout. Fees are based on region and weight. View our shipping policy for other details.

Yes, you are responsible for return shipping fees. We do not offer free returns at this time.
We have a product sizing chart located in the drop down menu below each product description. We measure using inches and provide bust, waist, hips, and length measurements. Sizes vary between manufacturers, but generally a small is size 0-4, medium is 4-6, and large is 6-8.

You may sign up for the restock notify email for sold out items, located on the item's product page. You will receive a notification when the item is restocked. Don't forget to follow us:

  • Instagram: @shopimpressions
  • Facebook: Impressions Online Boutique
  • Twitter: ShopImpressions

Our social media is updated daily with popular back by demand items, new arrivals, sales, contests, and more. Sign up to be VIP member and receive updates on everything Impressions here!

We are able to cancel an order only if it has not already been fulfilled and shipped from our warehouse. If you wish to cancel a previously placed order, please call our customer service department to see if it is not too late to cancel. In the event that the order cannot be cancelled, you are able to return the order for a full refund (less shipping cost). For a full refund, please make sure your return is postmarked within 14 days of order date and meets our return policy. Please see our return policy for more information.

We are currently not able to revise any orders once placed. If you made an error on your order it is best to call customer service to have the order cancelled, and then place a new order with the correct items.
Orders can be combined ONLY if the orders in question have not yet been fulfilled and shipped. To check the status of your order and inquire about combining orders, please call our customer service department during normal operating hours and we will do our best to accommodate you.
If you receive an "AVS error" code when checking out/unable to check out, then this normally means there is an issue with your credit card. One example is your billing address does not match the billing address attached to your credit card/bank account. Please contact your bank for your billing address. Another cause for a checkout error is using an American Express gift card. Unfortunately, we are not able to accept American Express gift cards at this time. Our system does not allow credit card gift cards (i.e. AmEx or Visa gift cards) to be combined with a debit/credit card purchase.
An AmEx gift card will not work at all on our site. Other credit card gift cards may work, but they cannot be used with another credit card. We have seen successful transactions with credit card gift cards when those gift cards have a billing address attached to them. They can be used as the only type of payment, and not combined with a debit or credit card. If you have any more questions, please contact us.
Please make sure you are typing your Impressions Online Boutique gift card or discount code in the designated box.

*Note: Gift cards purchased at our sister company storefront location (Impressions Boutique & Gifts in Fayetteville, AR) can only be used on storefront purchases. Online gift cards can only be used at Impressions Online Boutique (www.shopimpressions.com).
When our credit card processor (Paypal) receives your potential order from our website, they pass all the necessary information to your bank or the issuing credit card company. Immediately, your bank or the credit card company places a pre-authorization on the account, then checks the AVS (address verification system), and sends a reply back to our credit card processor (Paypal).

If the AVS check fails or the transaction is denied, our credit card processor (Paypal) cancels the transaction immediately and notifies us. However, the issuing bank or credit card company has the option to allow the authorization to remain for up to 3 to 30 days, and in some cases longer. This pre-authorization hold can only be removed by the issuing bank or credit card company.

PLEASE NOTE: In these situations Impressions Online Boutique is not holding funds or charging your card, nor do we have access to do so. If a pre-authorization hold for funds from a canceled transaction is present on your account, you must contact the bank or credit card company if you wish to remove the hold on your funds sooner than the 3-30 day window.
Once an order ships from our warehouse via USPS we do not have control over the delivery time. We process orders as soon as possible from our warehouse. However, on rare occasions, such as a holiday, it may take between 3-5 days to ship out.

Impressions Online Boutique and the storefront (Impressions Boutique & Gifts Fayetteville) are two separate business entities, so we cannot answer questions concerning their inventory. Please call 479-442-2044 ext. 1. to reach the storefront. They can also be reached via Instagram (@impressionsfayetteville) and Facebook (Impressions Boutique & Gifts Fayetteville).
Please refer to our return policy to confirm you meet the guidelines.
You can contact Impressions Online customer service between 8am and 5pm CST Monday through Friday, excluding holidays. Impressions Boutique & Gifts storefront hours are 10am to 6pm CST Monday through Saturday, excluding holidays.
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